Definition of Negotiation "reaching the most satisfactory outcome for ALL concerned" |
How To Make An Inflexible Bureaucrat See You As A Person
Inflexible Bureaucrats Are Characterized by: 1. Cares little about your happiness in life Description The bureaucrat is the grunt of an organization, originally meant for government institutions, but has been broadened to encompass any large organization or company. Bureaucrats include customer service representatives, insurance claims filers, civil servants, social workers, airport employees etc. The bureaucrat typically views his clients as numbers rather than faces and is usually overworked and underpaid and underappreciated. Because of the large volume of contacts that the bureaucrat handles on any given day, they often forget who they are dealing with and you become just another number. How To Deal With The Bureaucrat 1. Be polite and respectful of their position. Too often, the first things out of a customer's mouth is some type of accusatory complain such as, "You people screwed up again." While your anger might be justified, remember that the bureaucrat might not know who you are and will be less inclined to help you if you are verbally abusive towards them. 2. Make sure that they have the authority to negotiate. Make sure you don't waste your time dealing with someone who does not have the authority to negotiate with you. For example, if I was at a restaurant and wanted to order a dessert from the menu, then I would ask for a waiter or a waitress to help me rather than going to the chef or dishwasher. On the same note, make sure you don't automatically demand to speak to their superior because the subordinate will perceive that as a threat and react defensively against your favor. Also, their boss does not usually have the sufficient background information necessary to make a decision on your particular situation and many supervisors do not like overruling the decisions of their subordinates. They are more interested in the level of service that the subordinate provided you with because their expertise is in management. 3. Make sure that they fully understand your situation. Explain your situation in detail and make sure that they understand the problem you are facing before moving on to solutions. The bureaucrat needs to have a firm understanding of your problem in order for them to feel comfortable helping you with anything, so ask them rhetorical questions like, "Do you understand?" "Do you see where I'm coming from?" "Do you have any questions?" 4. Acknowledge their expertise and ask for help. Treat the bureaucrat as an expert in their subject and ask them for advice. Bureaucrats constantly get verbally attacked everyday about being ignorant or not knowing enough, so make yourself stand out and treat them like they had a PhD in their subject. This type of ego-stroking will persuade them to come up with options that you might not have thought of before. 5. Discuss the spirit versus the letter of the law or policy. Often to prove their point, bureaucrats will open up a 900 page company bible or law book and quote to you section, chapter, paragraph, and line of the company policy on why they can't help you. As with any law or policy, there is some leeway for interpretation. There is the letter of the law-the specific words in that policy or law that dictate enforcement, and there is the spirit of the law-the specific intent of the authors who wrote that law or policy. You might want to point out that the policy is good and purposeful, but it does not apply in your case because of your situation does not conform to the original spirit of that law or policy. 6. Determine a fair standard. Discuss with them what is a fair standard for your particular situation. If you are calling them because of a product defect, then what is the fair standard of getting that replaced or refunded? Agree on what is an objective criteria to filter your options through. 7. Have your plan B ready. There is no formula for a 100% successful negotiation, but there is a formula for moving forward regardless of the outcome-and that is your plan B. Have your plan B fully developed and ready to go before dealing with a bureaucrat and you will not only have more confidence negotiating with them, but you will also be able to move forward regardless of the negotiating outcome. About The Author Tristan Loo is an experienced negotiator and an expert in conflict resolution. He uses his law enforcement experience to train others in the prinicples of defusing conflict and reaching agreements. Visit his website at http://www.streetnegotiation.com or e-mail him directly at tristan@streetnegotiation.com
MORE RESOURCES: 4 Big Tech product managers and an engineer share negotiation tips that nabbed them thousands of dollars in better comp Business Insider Gantz accuses Netanyahu of ‘sabotaging’ hostage deal negotiations with Hamas The Times of Israel University of Alaska faculty contract negotiations head for federal mediation - Anchorage Daily News University of Alaska faculty contract negotiations head for federal mediation Anchorage Daily News Melton, Pennsylvania mayors critical of union in Nippon-U.S. Steel deal negotiations Chicago Tribune Starbucks workers strike in Seattle, LA, and Chicago as negotiations stall KUOW News and Information Negotiations between Sparrow-U-M, workers on hold until 2025 Lansing State Journal Ski patrol union contract negotiations reach agreement on 24th of 27 items, but not the main one: pay The Park Record Putin Thinks He Can Win: Why Would He Negotiate? Center for Strategic & International Studies What People Still Get Wrong About Negotiations HBR.org Daily Zelensky’s slow shift toward negotiating for Ukraine’s future The Washington Post Summa Health alleges Anthem holding up negotiations, insurer responds Akron Beacon Journal City Center negotiations down to one development team, sources say RichmondBizSense HHS Releases Final Guidance for Second Cycle of Historic Medicare Drug Price Negotiation Program HHS.gov Tulane Professional Football Negotiation Competition Tulane Law School | What People Still Get Wrong About Negotiations HBR.org Daily Collector Paul-Emmanuel Reiffers Reveals His Most Nerve-Wracking Artwork Negotiation Yet Cultured Magazine COP29: Climate negotiation drafts are an affront to human rights Amnesty International Medicare Drug Price Negotiation Program: Negotiated Prices for Initial Price Applicability Year 2026 CMS What Medicare Negotiation Tells Us About Drug Pricing In The U.S. healthaffairs.org Tariffs as a potential trade negotiating tactic brownfieldagnews.com Craig unsure how CR negotiations will play out brownfieldagnews.com The Arsenal of Instability: How Expanding Western Defense Production Impacts Negotiations in Ukraine Center for Strategic & International Studies CCPD Crisis Negotiation Team Resolves Seven Hour Standoff with Robbery Suspect Culver City Crossroads Armenia PM: Negotiation process after 1994 ceasefire was about returning Karabakh to Azerbaijan Armenia News The Negotiation Advantage: How Women’s Relational Skills Drive Better Deals Columbia University Starbucks Strike Expands To More US Cities As Wage Negotiations Stall During Busy Holiday Season Benzinga PON Live! 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George Mason University Contract Action Team leaders ask for your involvement this negotiation cycle Minnesota Association of Professional Employees Adversarial Anticipation: Real-Time Simulated Negotiation Stanford Law School Impact of federal negotiation of prescription drug prices Brookings Institution Gregory Husisian Comments on USMCA Negotiation, Auto Industry Impact Foley & Lardner LLP Wheels & Deals: Mastering the Art of Negotiation for Settlement Talks and Mediations American Trucking Associations Idorsia provides update on the exclusive negotiations for the global rights to aprocitentan GlobeNewswire What Role Can Turkey Play in Ukraine Negotiations? Center for Strategic & International Studies 300 people trained in leadership, negotiation and strategic communication CAF -banco de desarrollo de América Latina IGA-455: Climate Leadership: Persuasion, Advocacy and Negotiation Harvard Kennedy School Lower Drug Prices Announced Under Medicare Negotiation Program AJMC.com Managed Markets Network Lior Frankiensztajn named 2024 Fisher Fellow in negotiation and conflict resolution Harvard Law School Haub Law's Negotiation Teams Earn Major Recognition in the Villanova Baseball Filing Day Competition Pace News CMS opens comment period for Medicare Drug Price Negotiation Program - American Hospital Association CMS opens comment period for Medicare Drug Price Negotiation Program American Hospital Association Negotiate Like a Pro HBR.org Daily The First-Ever Government Negotiation Process for Drugs Has Finished, But the Politics Are Ongoing KFF Ski patrol union frustrated with negotiation timeline whitefishpilot.com Negotiation Presentation and Free Lunch Old Dominion University Ihab Khatib named 2025 Fisher Fellow in negotiation and conflict resolution Harvard Law School Farm aid negotiations fall apart Tri-State Livestock News Robust Evidence Synthesis To Support Transparent Medicare Drug Price Negotiation - healthaffairs.org Another Administration Win In Medicare Drug Price Negotiation Lawsuits healthaffairs.org The Negotiation Reality in Real Estate INSEAD Knowledge Treaty negotiation milestone and 2025 operating plan gives more certainty for Columbia Riv nwd.usace.army.mil Anna Maria College Hosts First New England Negotiation Competition Anna Maria College Negotiation Timelines of International Legal Instruments (July 2024) Center for International Environmental Law LSU Executive Education Offering Bundled Negotiation Strategies Courses - Louisiana State University LSU Executive Education Offering Bundled Negotiation Strategies Courses Louisiana State University |
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