Definition of Negotiation
"reaching the most satisfactory outcome for ALL concerned"
The Six Rs for Changing MInds and Overcoming Resistance
This article borrows from Howard Gardner's book, "Changing Minds" (2004). In order to get people in conflict to cooperate or collaborate sufficiently to settle or resolve their differences, and perhaps achieve reconciliation, it is necessary that they change their minds. The reason they are in dispute is because they are of two different minds about a particular thing, which is what they are fighting over. People do not change their minds easily. Some people are prepared to be burned at the stake, literally, rather than change their minds, or admit to a change of belief. People cling to the artifacts of their own minds with great stubbornness. This is called resistance. When a mediator seeks to bring parties together, she will encounter resistance. If there were no resistance, if changing minds was easy, there would be no need for mediators.
Howard Gardner has identified six R's, which are helpful in helping people to change their minds. They are: reason, research, resonance, re-description, rewards and real world events.
Reason is employed by way of the use of argument in order to persuade.
Research is used in order to collect facts, also with the purpose of persuading, often a mediation is a conflict between competing facts.
Resonance appeals to the feeling part of the human personality. Does a proposal feel right? Some people rely heavily upon resonance, and prefer it to a reasoned and researched position. Orators and advertisers seek a message that will resonate their audience.
Re-description can be profoundly effective. Matters are often expressed in the negative, but when changed into a positive form of expression, convey a completely different and more attractive meaning. Mediations are often a persistent attempt to re-describe the problem in order to make solutions seem more attractive.
Rewards are an important part of any negotiation, and are usually accompanied by penalties. This is often known as the "stick and carrot" approach.
Real world events can have the effect of changing parties' perceptions completely. Such events may be quite trivial, like going out for lunch. After lunch, what was said in the morning and rejected out of hand may, with the benefit of the simple event of several hours passing and a meal, seem much more attractive.
The ever-present problem of the mediator is that parties do not want to budge, but unless there is some change they start to get impatient. So the job of the mediator is to continue to make some progress, so that there is a perception of movement. This is necessary in order to keep the parties at the negotiating table. So it is helpful to the mediator to be able to play upon the six R's, developing a facility with each one, in order to keep the parties going through the process in a productive way. Ultimately, the matter must be resolved, not by the mediator but by the parties themselves. The combined focused attention of their minds is what will accomplish the result that they have come to mediation to achieve. The mediator, by using the six R's, helps to maintain the process to its successful conclusion.
Charles B. Parselle is a mediator, arbitrator and attorney. He graduated from Oxford University's Honor School of Jurisprudence and is a member of the English bar, then was admitted to the California Bar in 1983. A practicing attorney, he is a prolific author and sought-after mediator. To consult him, please contact him through his website: http://www.parsellemediation.com
This RSS feed URL is deprecated, please update. New URLs can be found in the footers at https://news.google.com/news
THE GIRLFRIEND EXPERIENCE Review: “Solicitation” / “Negotiation” - The Tracking Board (press release) (blog)
Updated NAFTA Negotiation Objectives Show Promise on Digital Trade, Balanced Copyright - Disruptive Competition Project
Managing Conflict, in Life & Work: Using Ancient and Modern Approaches
"Conflict" is a word that can have varying degrees of severity, meaning, and implication for each individual or circumstance. For example, the conflict that is experienced in our current, daily lives seems insignificant in comparison to the Samurai, or those in war, who faced death on a regular basis.
Win-Win Power Negotiating
Let's talk about win-win negotiating. Instead of trying to dominate the other person and trick him into doing things he wouldn't normally do, I believe that you should work with the other person to work out your problems and develop a solution with which both of you can win.
Where to FIND the BEST Employees --
Obviously, you might logically say, "that is good!" You would most certainly be on track feeling good about everyone in your area having a job. Getting everyone working and being more self-sufficient is our logical goal.
Power Pricing - Getting the Right Price for Your Products and Services
There's an old joke about the New York City blackout. Power was out everywhere, and the electric company couldn't figure out what was wrong or how to fix it.
Suppliers as Your Partners in Cost Reduction
This article is one of the many articles still to come in which I will discuss very basic yet proven techniques that you could use immediately in your encounters with your suppliers.Oh but wait, to find any value in this article, you must be a firm believer that Purchasing strategies have evolved from just 1) focusing on price and 2) focusing on quality, reliability, responsiveness and total cost to a much broader focus of building supplier relationships.
Ask and you shall receive & knock and it shall be opened &send an email and see what happens.As a student of personal finance you are probably familiar with the advice to negotiate with your credit card companies to get a lower interest rate.
How To Deal With A Complainer
How To Deal With A ComplainerA Complainer Is Characterized by:1. Dissatisfaction in their personal life2.
How to Negotiate Effectively
You may be thinking, "Gary, I am a mom, housewife, or stay-at-home dad, so why do I need to know how to negotiate effectively?"I'm glad you asked.The truth is everyone needs to negotiate.
Negotiation: A Compromising Position
Negotiating is a hot topic these days for a good reason. It is difficult to imagine a more vital managerial skill than the skill of negotiating.
Neogtiation: How to be Right Without Making Other People Wrong
What exactly are we trying to accomplish by proving to others that we're right? We might win the argument but ultimately lose the relationship. Perhaps a better, deeper-rooted question is this: Why do we lose sight of success, of our big objective, when we feel challenged or intimidated?When I prepare to negotiate, provide a service or turn my employees' talent into performance, I know deep down that if I make people feel valuable they will see my input as having value.
Do You Want a Paycheck or a Passion? 10 Qualities Managers are Looking for in Hiring You
Based upon my research of over 300 managers in the last two years, I have found what qualities are most important to hiring managers.You will be in a more competitive advantage if you do a self-assessment to determine if you possess these qualities.
The Most Powerful Persuasion Skill Youll Ever Learn
Criteria ElicitationThis is without a doubt the most important persuasion skill that you can learn. If you'll learn to apply this to every situation in which you find yourself you'll be amazed at the positive results! Many of the hypnotic skills I'll be sharing with you have a parallel in old sales training techniques.
Negotiate to Your Advantage
The hardest and most important part of any negotiation is knowing when to walk away.Few things are sweeter than a successful negotiation session where both parties leave the table with a winning solution.
Can a Service Be a Commodity
Well Enron dealt with this a little for instance an intangible such as the available bandwidth in fiber optic lines. So what is a commodity in a service business? Well, a commodity could be considered are capacity to wash cars for a mobile car wash business like the company I own, the additionally created capacity coming from increased efficiency in studying production rates.
Better Internal Proposals
A colleague of mine has a problem. We belong to the same association and he's been trying for quite some time, without success, to get support for one of his proposals.
Communicating Across Time Horizons
There was a time in my life when I sold life insurance. Well, to be frank, I tried to sell life insurance.
A One Stop Financial Solution
Amy Wright, 34, was extatic when her realtor showed her the three bedroom townhome overlooking the lushious golf course. It was exactly the home she was looking for.
National and Cultural Negotiation Style
Cultural and national negotiation styles reflect communication behaviors and the priorities of that culture. Priorities such as trust, teamwork, non-confrontational situations, and openness are all along a sliding scale with each culture.
Managing the Sales Negotiation Process
How many times have you heard:"You've got to drop your price by 10% or we will have no choice but to go with your competition.""You will have to make an exception to your policy if you want our business.
Making the Deal: Women as Negotiators
Negotiating is no game. It is not for the weak or the fragile.
|© Career Consulting Limited 2015