Definition of Negotiation "reaching the most satisfactory outcome for ALL concerned" |
Are You Scaring Away Potential Customers?
When you are trying to make a sale and ask someone to fill out a credit application and new account form, do your potential customers turn around and run to the competition? Author Michelle Dunn, in her new book "Become the Squeaky Wheel," explains how you can avoid scaring customers away and keep them coming back. First, find out what your competition is doing, do they have a credit policy? If they do, what is included? What does their credit application look like? How many forms do new customers have to fill out? Do they have good paying customers? Look online, a lot of business website will have their credit applications available online. "I am amazed at how much "stuff" people will jam onto their credit applications and new account forms. This alone can scare a potential customer away, especially if they can go down the road and fill out one easy form and have their product or service." Says Dunn. Consumers get distracted by long forms, especially ones that ask for to much information or are full of legal jargon or long technical terms. Keep your form, short and to the point. Keep the language easy to understand and in laymen terms. Michelle Dunn has over 17 years experience in credit and debt collection. She is the founder of Never Dunn Publishing, LLC, is a writer, consultant and the Editorial Advisor for Eli Financial Debt Collection Compliance Alert Newsletter. Michelle started M.A.D. Collection Agency and ran is successfully for 7 years. She also owns and runs Credit & Collections.com an online community for credit and business professionals. She has written 5 books in her Collecting Money Series She is currently writing a book for the Streetwise Series, part of the Adams Media Corporation. In addition to writing and marketing her books, Michelle moderates and runs Credit & Collections.com and was a member of The American Collectors Association for 9 years.
MORE RESOURCES: 4 Big Tech product managers and an engineer share negotiation tips that nabbed them thousands of dollars in better comp Business Insider Gantz accuses Netanyahu of ‘sabotaging’ hostage deal negotiations with Hamas The Times of Israel University of Alaska faculty contract negotiations head for federal mediation - Anchorage Daily News University of Alaska faculty contract negotiations head for federal mediation Anchorage Daily News Melton, Pennsylvania mayors critical of union in Nippon-U.S. Steel deal negotiations Chicago Tribune Starbucks workers strike in Seattle, LA, and Chicago as negotiations stall KUOW News and Information Negotiations between Sparrow-U-M, workers on hold until 2025 Lansing State Journal Ski patrol union contract negotiations reach agreement on 24th of 27 items, but not the main one: pay The Park Record Putin Thinks He Can Win: Why Would He Negotiate? Center for Strategic & International Studies What People Still Get Wrong About Negotiations HBR.org Daily Summa Health alleges Anthem holding up negotiations, insurer responds Akron Beacon Journal City Center negotiations down to one development team, sources say RichmondBizSense HHS Releases Final Guidance for Second Cycle of Historic Medicare Drug Price Negotiation Program HHS.gov Tulane Professional Football Negotiation Competition Tulane Law School | Collector Paul-Emmanuel Reiffers Reveals His Most Nerve-Wracking Artwork Negotiation Yet Cultured Magazine What People Still Get Wrong About Negotiations HBR.org Daily COP29: Climate negotiation drafts are an affront to human rights Amnesty International Medicare Drug Price Negotiation Program: Negotiated Prices for Initial Price Applicability Year 2026 CMS What Medicare Negotiation Tells Us About Drug Pricing In The U.S. healthaffairs.org Tariffs as a potential trade negotiating tactic brownfieldagnews.com Craig unsure how CR negotiations will play out brownfieldagnews.com The Arsenal of Instability: How Expanding Western Defense Production Impacts Negotiations in Ukraine Center for Strategic & International Studies CCPD Crisis Negotiation Team Resolves Seven Hour Standoff with Robbery Suspect Culver City Crossroads Armenia PM: Negotiation process after 1994 ceasefire was about returning Karabakh to Azerbaijan Armenia News The Negotiation Advantage: How Women’s Relational Skills Drive Better Deals Columbia University Starbucks Strike Expands To More US Cities As Wage Negotiations Stall During Busy Holiday Season Benzinga PON Live! Teaching Negotiation in Prison Harvard Law School M&A Negotiation Simulator: Open-Source Release of Alpha Prototype Stanford Law School HHS issues final guidance for second cycle of drug price negotiations American Hospital Association Entertainment law competition Nov. 6-7 becomes newest negotiation event at Tulane Law Tulane Law School | Join us for a Salary Negotiation Workshop University of Montana The Power of AI to Shape Negotiations INSEAD Knowledge Scared to negotiate job offers? Do it anyway. Here’s why. George Mason University Contract Action Team leaders ask for your involvement this negotiation cycle Minnesota Association of Professional Employees Adversarial Anticipation: Real-Time Simulated Negotiation Stanford Law School Impact of federal negotiation of prescription drug prices Brookings Institution Gregory Husisian Comments on USMCA Negotiation, Auto Industry Impact Foley & Lardner LLP Wheels & Deals: Mastering the Art of Negotiation for Settlement Talks and Mediations American Trucking Associations Idorsia provides update on the exclusive negotiations for the global rights to aprocitentan GlobeNewswire What Role Can Turkey Play in Ukraine Negotiations? Center for Strategic & International Studies 300 people trained in leadership, negotiation and strategic communication CAF -banco de desarrollo de América Latina IGA-455: Climate Leadership: Persuasion, Advocacy and Negotiation Harvard Kennedy School Lower Drug Prices Announced Under Medicare Negotiation Program AJMC.com Managed Markets Network Lior Frankiensztajn named 2024 Fisher Fellow in negotiation and conflict resolution Harvard Law School Haub Law's Negotiation Teams Earn Major Recognition in the Villanova Baseball Filing Day Competition Pace News CMS opens comment period for Medicare Drug Price Negotiation Program - American Hospital Association CMS opens comment period for Medicare Drug Price Negotiation Program American Hospital Association Negotiate Like a Pro HBR.org Daily The First-Ever Government Negotiation Process for Drugs Has Finished, But the Politics Are Ongoing KFF Ski patrol union frustrated with negotiation timeline whitefishpilot.com Negotiation Presentation and Free Lunch Old Dominion University Ihab Khatib named 2025 Fisher Fellow in negotiation and conflict resolution Harvard Law School Farm aid negotiations fall apart Tri-State Livestock News Robust Evidence Synthesis To Support Transparent Medicare Drug Price Negotiation - healthaffairs.org Another Administration Win In Medicare Drug Price Negotiation Lawsuits healthaffairs.org The Negotiation Reality in Real Estate INSEAD Knowledge Treaty negotiation milestone and 2025 operating plan gives more certainty for Columbia Riv nwd.usace.army.mil Anna Maria College Hosts First New England Negotiation Competition Anna Maria College Negotiation Timelines of International Legal Instruments (July 2024) Center for International Environmental Law LSU Executive Education Offering Bundled Negotiation Strategies Courses - Louisiana State University LSU Executive Education Offering Bundled Negotiation Strategies Courses Louisiana State University Negotiation Meeting Notice for UTL24-031 East and West Water Treatment Plant Upgrades City of Boynton Beach Starbucks headquarters cafe unionizes as U.S. negotiations drag The Seattle Times |
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